Support
Help with FairwaySyncContact us
Email support@fairwaysync.live with a question, a bug or an idea. Say which phone you use and, if it's about an event or a league, its code. We read every message.
In the app, Me > Help and feedback sends us a message with your account already attached.
Common questions
How do I join an event?
Ask the host for the six-character code, tap Play then Join with a code, and type it in. You don't need an account to join or watch.
Why can't I see a live video?
A group is only live while someone in it has tapped Go live. On a weak signal the video reconnects by itself, and the app says so while it does. Keep the broadcasting phone unlocked with the app open: a locked iPhone stops its camera.
How do I cancel a subscription?
Plus and Pro are monthly subscriptions through Apple or Google. On an iPhone, open Settings > your name > Subscriptions; on Android, the Play Store > your profile > Payments and subscriptions. Your plan stays on until the end of the period you paid for.
How do I report a post, comment or message?
Every post, comment and chat message that isn't yours has Report, and every profile has Block. Reports come to us and are reviewed, and anything that breaks the terms is removed.
How do I delete my account?
In the app, Me > the dots at the top > Delete account. Deleting your account sets out the steps and exactly what goes and what stays.
FairwaySync is operated by Shoot The Moon Tuscarora, Corp.